Privacy Policy

1. Who this policy covers

HIJABIAN operates women-focused fashion, education and opportunity initiatives, including HIJABIAN Studio and Urdu E-Commerce Academy. This policy applies to visitors, customers, students, prospective students, programme applicants, contributors and other people who interact with our website or services.

2. Information we may collect

The information we receive depends on how you interact with us. It may include:

• Contact details: your name, email address, phone number, WhatsApp number and the details you choose to provide in a message.
• Course and programme information: course interests, enrolment details, learning progress, application information, skills, experience, submitted work and communications relating to courses or opportunities.
• Order and customer information: products or services requested, delivery details, order history and information needed to respond to an order or customer-service request.
• Messages and materials: information, documents, links, images or other content that you voluntarily send to us, for example through email, WhatsApp or a website form.
• Basic technical information: information that may be recorded by the website host or service providers, such as IP address, browser type, device information, pages visited, approximate access time and diagnostic logs.

Please do not send sensitive personal information unless it is genuinely necessary for your request and we have asked you to provide it.

3. How we use information

We may use information to:

• respond to questions, messages and customer-support requests;
• process enquiries, orders, course registrations and programme applications;
• provide learning, product, teaching, project or contributor-related services;
• communicate important updates about courses, orders, schedules, applications or services;
• maintain the security and proper operation of our website and services;
• understand website usage and improve our content, products and programmes; and
• meet applicable legal, accounting or administrative obligations.

We will use your information for purposes relevant to your interaction with us and, where required, seek your consent before using it for an additional purpose.

4. WhatsApp, email and website forms

If you contact us through WhatsApp, email, social media or a website form, we will receive the information you choose to share. We use it to respond and handle your enquiry or request.

WhatsApp, email providers and social platforms operate under their own privacy policies and terms. Please review those policies before sharing information through their services. Do not send payment-card details, passwords or other highly confidential information in an ordinary message.

Where a third-party form service is used, the information submitted may be processed by that service under its own terms and privacy policy. Any form-specific notice shown at the point of submission should also be read.

5. When we may share information

We do not sell your personal information. We may share relevant information only when reasonably necessary, including:

• with service providers that help us host, maintain or operate our website, forms, communications, learning activities or order processes;
• with instructors, programme coordinators or authorised team members when needed to deliver a course, assess an application or coordinate agreed work;
• with delivery, payment or other transaction providers when needed to complete a service or order; or
• when disclosure is required by law, a lawful request or to protect the rights, safety and security of HIJABIAN, our users or others.

We aim to share only information relevant to the purpose and expect service providers or authorised recipients to handle it appropriately.

6. Cookies and technical data

Our website or its hosting and embedded services may use cookies or similar technologies for essential functions, security, preferences or performance. The exact technologies can depend on the services enabled on the website.

You can usually manage cookies through your browser settings. Blocking some cookies may affect how parts of a website work. If we introduce optional analytics, advertising or other tracking tools, we will provide any notices or choices required by applicable law.

7. Links to other websites and platforms

Our website may link to third-party websites or platforms, including social media, video, messaging, meeting, payment or other service providers. We do not control those services and are not responsible for their privacy practices. Their own terms and privacy policies apply when you use them.

8. How long we keep information

We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to respond to you, provide a service, maintain appropriate business records, resolve disputes and meet legal obligations. Retention periods may vary depending on the type of information and the circumstances.

When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to any legal or legitimate record-keeping requirements.

9. How we protect information

We take reasonable administrative and technical steps designed to protect information against unauthorised access, loss, misuse or alteration. However, no website, online service, email or electronic storage method can be guaranteed to be completely secure. Please use care when sharing information online and protect your account credentials.

10. Your choices and privacy requests

Depending on the law that applies to you, you may be able to ask us to:

• confirm whether we hold personal information about you;
• provide access to or correct inaccurate information;
• delete information that we no longer need or are not legally required to retain;
• stop or limit certain uses of your information; or
• withdraw consent where a particular use is based on your consent.

To make a request, contact us using the details below. We may need to verify your identity and clarify the request before acting. Some information may need to be retained where required by law or for legitimate business purposes.

11. International visitors and processing

HIJABIAN is based in Pakistan and may receive enquiries or applications from people in other countries. If you use our website from outside Pakistan, your information may be processed in Pakistan or in another country where our service providers operate. Privacy protections and legal requirements can differ between countries.

12. Children's privacy

Our website and services are not intended to knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate steps. Where a service is used by someone under the age of 18, a parent or legal guardian should be involved where required by applicable law.

13. Changes to this Privacy Policy

We may update this policy when our services, website features or legal requirements change. The revised version will be published on this page with an updated “Last updated” date. We encourage you to review this page periodically.