Refund, Return & Exchange Policy

1. Physical products — 7-day return or exchange window

You may request a return or exchange of an eligible physical product within 7 days after receiving your order, provided all of the following conditions are met:

• The request is made within 7 days of delivery.
• The product is unused and remains in its original condition.
• The product is returned with its original packaging and any included accessories, tags or components.
• The product has not been damaged, altered, washed, worn or used after delivery.

To begin a return or exchange, contact us with your order details and explain whether you are requesting a return or an exchange. We will respond with the next steps.

2. Damaged, defective or incorrect products

If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us as soon as reasonably possible.

Include your order details and a clear description of the issue. Photographs of the product, packaging and any visible damage can help us assess the matter.

These cases are reviewed separately from ordinary change-of-mind returns. Depending on the circumstances and the outcome of our review, HIJABIAN will discuss an appropriate resolution with you, which may include a replacement, exchange or refund.

3. Online courses — refund requests before classes begin

If you have enrolled in an online course and have a reason for requesting a refund, you may submit a refund request before the course classes begin.

• Please contact HIJABIAN before the first class and provide your enrolment details and reason for the request.
• Refund requests are reviewed individually. Submitting a request does not guarantee approval.
• Once classes have started, course fees are non-refundable.

4. How to submit a request

For a product return, exchange, damaged or incorrect order, or course-fee refund request, contact us using the details below. Please provide:

• Your name and contact number.
• Your order number or course enrolment details, as applicable.
• A clear explanation of the issue or reason for the request.
• Photographs or other relevant supporting information for a product issue, where applicable.

Our team will review the information and let you know the next steps. Please wait for our instructions before sending a product back.

5. Refund processing

Where a refund is approved, HIJABIAN will communicate the applicable refund arrangement with you. The time it takes for the funds to reach you may depend on the original payment method and the payment service provider or bank involved.

If additional information is needed to process a refund, our team may contact you.

6. Contact us

To submit a return, exchange or refund request, or to ask a question about this policy, please contact:

7. Updates to this policy

HIJABIAN may update this policy when our products, services or business processes change. The latest version will be published on this page with its updated date. Please review the policy before making a purchase or submitting a request.